Добрый день.
Проблема с hu-gr
при назначении ACD y
группа становиться недоступна(занятость).
display system-parameters customer-options
CALL CENTER OPTIONAL FEATURES
Call Center Release: 3.0
ACD? y_____Reason Codes? n
BCMS (Basic)? y_____Service Level Maximizer? n
BCMS/VuStats Service Level? y_____Service Observing (Basic)? y
BSR Local Treatment for IP & ISDN? n_____Service Observing (Remote/By FAC)? y
Business Advocate? n_____Service Observing (VDNs)? y
Call Work Codes? y_____Timed ACW? y
DTMF Feedback Signals For VRU? n_____Vectoring (Basic)? y
Dynamic Advocate? n_____Vectoring (Prompting)? y
Expert Agent Selection (EAS)? n_____Vectoring (G3V4 Enhanced)? y
EAS-PHD? n_____Vectoring (3.0 Enhanced)? n
Forced ACD Calls? n_____Vectoring (ANI/II-Digits Routing)? y
Least Occupied Agent? n_____Vectoring (G3V4 Advanced Routing)? y
Lookahead Interflow (LAI)? n_____Vectoring (CINFO)? y
Multiple Call Handling (On Request)? y_____Vectoring (Best Service Routing)? n
Multiple Call Handling (Forced)? y_____Vectoring (Holidays)? y
PASTE (Display PBX Data on Phone)? y_____Vectoring (Variables)? n
ACD hunt-gr
Модератор: Administrator