На Цифровых аппаратах и на IP настроены по 2 линии call-appr, при этом:
Если на цифровом аппарате абонент разговаривает по 1 линии, на 2-ю линии приходят другие звонки.
А на IP телефонах, если абонент разговаривает по 1 линии, то звонящий ему получает busy, хотя должен также приходить на 2 линию.
Если не изменяет память, раньше так и было, но возможно я что-то поменял в system-parameters и теперь не могу найти
Подскажите пожалуйста, где собака зарыта. Заранее благодарен!
На всякий случай тут настройки одного из IP телефонов:
Код: Выделить всё
display station 1195 Page 1 of 4
STATION
Extension: 1195 Lock Messages? n BCC: 0
Type: 1608 Security Code: * TN: 1
Port: S00005 Coverage Path 1: COR: 1
Name: 1195 Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 19 Personalized Ringing Pattern: 3
Message Lamp Ext: 1195
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? n
IP Video? n
Short/Prefixed Registration Allowed: default
=========================================================
display station 1195 Page 2 of 4
STATION
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n Bridged Idle Line Preference? n
Bridged Call Alerting? n Restrict Last Appearance? y
Active Station Ringing: single
EMU Login Allowed? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed EC500 State: enabled
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
AUDIX Name: Select Last Used Appearance? n
Coverage After Forwarding? s
Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 1195 Always Use? n IP Audio Hairpinning? n
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display station 1195 Page 3 of 4
STATION
Conf/Trans on Primary Appearance? n
Bridged Appearance Origination Restriction? n
Call Appearance Display Format: disp-param-default
IP Phone Group ID:
ENHANCED CALL FORWARDING
Forwarded Destination Active
Unconditional For Internal Calls To: n
External Calls To: n
Busy For Internal Calls To: n
External Calls To: n
No Reply For Internal Calls To: n
External Calls To: n
SAC/CF Override: n
=========================================================
display station 1195 Page 4 of 4
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: List2: List3:
BUTTON ASSIGNMENTS
1: call-appr 5: busy-ind TAC/Ext: 1192
2: call-appr 6: busy-ind TAC/Ext: 1052
3: busy-ind TAC/Ext: 1181 7: busy-ind TAC/Ext: 1186
4: busy-ind TAC/Ext: 1183 8: call-pkup
voice-mail
Код: Выделить всё
display system-parameters features Page 1 of 19
FEATURE-RELATED SYSTEM PARAMETERS
Self Station Display Enabled? n
Trunk-to-Trunk Transfer: all
Automatic Callback with Called Party Queuing? n
Automatic Callback - No Answer Timeout Interval (rings): 3
Call Park Timeout Interval (minutes): 10
Off-Premises Tone Detect Timeout Interval (seconds): 20
AAR/ARS Dial Tone Required? y
Music (or Silence) on Transferred Trunk Calls? no
DID/Tie/ISDN/SIP Intercept Treatment: attd
Internal Auto-Answer of Attd-Extended/Transferred Calls: transferred
Automatic Circuit Assurance (ACA) Enabled? n
Abbreviated Dial Programming by Assigned Lists? y
Auto Abbreviated/Delayed Transition Interval (rings): 2
Protocol for Caller ID Analog Terminals: Bellcore
Display Calling Number for Room to Room Caller ID Calls? y
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display system-parameters features Page 2 of 19
FEATURE-RELATED SYSTEM PARAMETERS
LEAVE WORD CALLING PARAMETERS
Maximum Number of Messages Per Station: 10
Maximum Number of External Calls Logged Per Station: 0
Message Waiting Indication for External Calls? n
Stations with System-wide Retrieval Permission (enter extension)
1: 9: 17: 25:
2: 10: 18: 26:
3: 11: 19: 27:
4: 12: 20: 28:
5: 13: 21: 29:
6: 14: 22: 30:
7: 15: 23:
8: 16: 24:
Prohibit Bridging Onto Calls With Data Privacy? n
Enhanced Abbreviated Dial Length (3 or 4): 3
Default Multimedia Outgoing Trunk Parameter Selection: 2x64
====================================================================
display system-parameters features Page 3 of 19
FEATURE-RELATED SYSTEM PARAMETERS
TTI/PSA PARAMETERS
WARNING! SEE USER DOCUMENTATION BEFORE CHANGING TTI STATE
Terminal Translation Initialization (TTI) Enabled? n
Customer Telephone Activation(CTA) Enabled? n
Hot Desking Enhancement Station Lock? n
EMU PARAMETERS
EMU Inactivity Interval for Deactivation(hours):
CALL PROCESSING OVERLOAD MITIGATION
Restrict Calls: stations-first
====================================================================
display system-parameters features Page 4 of 19
FEATURE-RELATED SYSTEM PARAMETERS
Reserved Slots for Attendant Priority Queue: 5
Time before Off-hook Alert: 10
Emergency Access Redirection Extension:
Number of Emergency Calls Allowed in Attendant Queue: 5
Drop Parking User From the Call After Timeout? n
Deluxe Paging and Call Park Timeout to Originator? n
Controlled Outward Restriction Intercept Treatment: tone
Controlled Termination Restriction (Do Not Disturb): tone
Controlled Station to Station Restriction: tone
AUTHORIZATION CODE PARAMETERS
Authorization Codes Enabled? n
Controlled Toll Restriction Replaces: none
====================================================================
display system-parameters features Page 5 of 19
FEATURE-RELATED SYSTEM PARAMETERS
SYSTEM PRINTER PARAMETERS
Endpoint: Lines Per Page: 60
SYSTEM-WIDE PARAMETERS
Switch Name:
Emergency Extension Forwarding (min): 10
Enable Inter-Gateway Alternate Routing? n
Enable Dial Plan Transparency in Survivable Mode? n
COR to Use for DPT: station
MALICIOUS CALL TRACE PARAMETERS
Apply MCT Warning Tone? n MCT Voice Recorder Trunk Group:
Delay Sending RELease (seconds): 0
SEND ALL CALLS OPTIONS
Send All Calls Applies to: station Auto Inspect on Send All Calls? n
Preserve previous AUX Work button states after deactivation? n
UNIVERSAL CALL ID
Create Universal Call ID (UCID)? n UCID Network Node ID:
====================================================================
display system-parameters features Page 6 of 19
FEATURE-RELATED SYSTEM PARAMETERS
Public Network Trunks on Conference Call: 5 Auto Start? n
Conference Parties with Public Network Trunks: 6 Auto Hold? n
Conference Parties without Public Network Trunks: 6 Attendant Tone? y
Night Service Disconnect Timer (seconds): 180 Bridging Tone? n
Short Interdigit Timer (seconds): 3 Conference Tone? n
Unanswered DID Call Timer (seconds): Intrusion Tone? n
Line Intercept Tone Timer (seconds): 30 Mode Code Interface? n
Long Hold Recall Timer (seconds): 0
Reset Shift Timer (seconds): 0
Station Call Transfer Recall Timer (seconds): 0 Recall from VDN? n
Trunk Alerting Tone Interval (seconds): 15
DID Busy Treatment: tone
Allow AAR/ARS Access from DID/DIOD? n
Allow ANI Restriction on AAR/ARS? n
Use Trunk COR for Outgoing Trunk Disconnect/Alert? n
7405ND Numeric Terminal Display? n 7434ND? n
====================================================================
display system-parameters features Page 7 of 19
FEATURE-RELATED SYSTEM PARAMETERS
CONFERENCE/TRANSFER
Abort Transfer? n No Dial Tone Conferencing? n
Transfer Upon Hang-Up? y Select Line Appearance Conferencing? n
Abort Conference Upon Hang-Up? n Unhold? n
No Hold Conference Timeout: 60
External Ringing for Calls with Trunks? remote-only
ANALOG BUSY AUTO CALLBACK
Without Flash? n
AUDIX ONE-STEP RECORDING
Recording Delay Timer (msec): 500
Apply Ready Indication Tone To Which Parties In The Call? all
Interval For Applying Periodic Alerting Tone (seconds): 15
Audix Recording Display? n
POSTED MESSAGE
Require Security Code? n
====================================================================
display system-parameters features Page 8 of 19
FEATURE-RELATED SYSTEM PARAMETERS
ISDN PARAMETERS
PARAMETERS FOR CREATING
Send Non-ISDN Trunk Group Name as Connected Name? n QSIG SELECTION NUMBERS
Display Connected Name/Number for ISDN DCS Calls? n Network Level:
Send ISDN Trunk Group Name on Tandem Calls? n Level 2 Code:
Send Custom Messages Through QSIG? n Level 1 Code:
QSIG/ETSI TSC Extension:
MWI - Number of Digits Per Voice Mail Subscriber: 7
National CPN Prefix:
International CPN Prefix:
Pass Prefixed CPN: ASAI? n VDN/Vector? n
Delay for USNI Calling Name for Analog Caller ID Phones (seconds): 0
Unknown Numbers Considered Internal for AUDIX? n
USNI Calling Name for Outgoing Calls? n
Path Replacement with Measurements? y
QSIG Path Replacement Extension:
Send QSIG Path Replacement Conf. Event to ASAI? y
Path Replace While in Queue/Vectoring? n
====================================================================
display system-parameters features Page 9 of 19
FEATURE-RELATED SYSTEM PARAMETERS
CPN/ANI/ICLID PARAMETERS
CPN/ANI/ICLID Replacement for Restricted Calls:
CPN/ANI/ICLID Replacement for Unavailable Calls:
DISPLAY TEXT
Identity When Bridging: principal
User Guidance Display? n
Extension only label for Team button on 96xx H.323 terminals? n
INTERNATIONAL CALL ROUTING PARAMETERS
Local Country Code:
International Access Code:
ENBLOC DIALING PARAMETERS
Enable Enbloc Dialing without ARS FAC? n
CALLER ID ON CALL WAITING PARAMETERS
Caller ID on Call Waiting Delay Timer (msec): 200
====================================================================
display system-parameters features Page 10 of 19
FEATURE-RELATED SYSTEM PARAMETERS
Pull Transfer: n Update Transferred Ring Pattern? n
Outpulse Without Tone? y Wait Answer Supervision Timer? n
Misoperation Alerting? n Repetitive Call Waiting Tone? n
Allow Conference via Flash? y
Vector Disconnect Timer (min): Network Feedback During Tone Detection? y
Hear Zip Tone Following VOA? y System Updates Time On Station Displays? n
Station Tone Forward Disconnect: silence
Level Of Tone Detection: precise
Charge Display Update Frequency (seconds): 30
Date Format on Terminals: mm/dd/yy
Onhook Dialing on Terminals? y
Edit Dialing on 96xx H.323 Terminals? n
Allow Crisis Alert Across Tenants? n
ITALIAN DCS PROTOCOL
Italian Protocol Enabled? n
====================================================================
display system-parameters features Page 11 of 19
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER SYSTEM PARAMETERS
EAS
Direct Agent Announcement Extension: Delay:
VECTORING
Converse First Data Delay: 0 Second Data Delay: 2
Converse Signaling Tone (msec): 100 Pause (msec): 70
Prompting Timeout (secs): 10
Reverse Star/Pound Digit For Collect Step? n
Store VDN Name in Station's Local Call Log? n
SERVICE OBSERVING
Service Observing: Warning Tone? y or Conference Tone? n
Service Observing Allowed with Exclusion? n
Allow Two Observers in Same Call? n
====================================================================
display system-parameters features Page 12 of 19
FEATURE-RELATED SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? n
ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
Service Level Supervisor Call Selection Override? n
Auto Reserve Agents: none
CALL MANAGEMENT SYSTEM
REPORTING ADJUNCT RELEASE
CMS (appl mis):
IQ (appl ccr):
ACD Login Identification Length: 0
BCMS/VuStats LoginIDs? n
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds):
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n
====================================================================
display system-parameters features Page 13 of 19
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER MISCELLANEOUS
Callr-info Display Timer (sec): 10
Clear Callr-info: next-call
Allow Ringer-off with Auto-Answer? n
Reporting for PC Non-Predictive Calls? n
Agent/Caller Disconnect Tones? n
Zip Tone Burst for Callmaster Endpoints: double
ASAI
Copy ASAI UUI During Conference/Transfer? n
Call Classification After Answer Supervision? n
Send UCID to ASAI? n
For ASAI Send DTMF Tone to Call Originator? y
====================================================================
display system-parameters features Page 14 of 19
FEATURE-RELATED SYSTEM PARAMETERS
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
Two-Digit Aux Work Reason Codes? n
REDIRECTION ON IP CONNECTIVITY FAILURE
Switch Hook Query Response Timeout:
IP Failure Aux Work Reason Code: 0
====================================================================
display system-parameters features Page 15 of 19
FEATURE-RELATED SYSTEM PARAMETERS
FORCED AGENT LOGOUT/AUX PARAMETERS
Maximum Time Agent in ACW before Logout (sec):
ACW Forced Logout Reason Code: 0
Clock Time Forced Logout Reason Code: 0
Forced Agent Logout by Location Reason Code: 0
Forced Agent Logout by Skill Reason Code: 0
Forced Agent Aux Work by Location Reason Code: 0
Forced Agent Aux Work by Skill Reason Code: 0
====================================================================
display system-parameters features Page 16 of 19
FEATURE-RELATED SYSTEM PARAMETERS
SPECIAL TONE
Special Dial Tone? n
Special Dial Tone for Digital/IP Stations: none
REDIRECTION NOTIFICATION
Display Notification for Do Not Disturb? n
Display Notification for Send All Calls? n
Display Notification for Call Forward? n
Display Notification for Enhanced Call Forward? n
Display Notification for a locked Station? n
Display Notification for Limit Number of Concurrent Calls? n
Display Notification for Posted Messages? n
Scroll Status messages Timer(sec.):
Chained Call Forwarding? n
====================================================================
display system-parameters features Page 17 of 19
FEATURE-RELATED SYSTEM PARAMETERS
AUTOMATIC EXCLUSION PARAMETERS
Automatic Exclusion by COS? n
Recall Rotary Digit: 2
Duration of Call Timer Display (seconds): 3
WIRELESS PARAMETERS
Radio Controllers with Download Server Permission (enter board location)
1: 2: 3: 4: 5:
RUSSIAN MULTI-FREQUENCY PACKET SIGNALING
Re-try? n
T2 (Backward Signal) Activation Timer (secs): 20
====================================================================
display system-parameters features Page 18 of 19
FEATURE-RELATED SYSTEM PARAMETERS
INTERCEPT TREATMENT PARAMETERS
Invalid Number Dialed Intercept Treatment: tone
Invalid Number Dialed Display:
Restricted Number Dialed Intercept Treatment: tone
Restricted Number Dialed Display:
Intercept Treatment On Failed Trunk Transfers? n
WHISPER PAGE
Whisper Page Tone Given To: all
6400/8400/2420J LINE APPEARANCE LED SETTINGS
Station Putting Call On Hold: green wink
Station When Call is Active: steady
Other Stations When Call Is Put On Hold: green wink
Other Stations When Call Is Active: green
Ringing: green flash
Idle: steady
Pickup On Transfer? y
====================================================================
display system-parameters features Page 19 of 19
FEATURE-RELATED SYSTEM PARAMETERS
IP PARAMETERS
Direct IP-IP Audio Connections? y
IP Audio Hairpinning? n
Synchronization over IP? n
CALL PICKUP
Maximum Number of Digits for Directed Group Call Pickup: 4
Call Pickup on Intercom Calls? y Call Pickup Alerting? y
Temporary Bridged Appearance on Call Pickup? y Directed Call Pickup? y
Extended Group Call Pickup: none
Enhanced Call Pickup Alerting? n
Display Information With Bridged Call? n
Keep Bridged Information on Multiline Displays During Calls? y
PIN Checking for Private Calls? n
====================================================================