Народ, подскажите, пожалуйста, может что не так делаю.
Надо мне переадресацию звонков наладить, чтобы в нерабочее время уходило на охрану.
IPO 403 и 406.
1. Создала time profile, в котором на неделе стартовое время с 7 вечера и до 8:30 утра, по выходным круглосуточно.
2. сделала хангруппу дополнительную с номерами охранников, звонят коллективно.
3. в incoming call route прописала Desination -> обычная рабочая группа, night service profile -> созданный временной профиль, night service desinetion -> созданная группа с охраной.
И вот звонки не переходят на охрану, все время идут на основную группу.
грешила на время, проверила в мониторе, верное указывает.
не переходят звонки по времени
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Re: не переходят звонки по времени
Может в этом затык:
"Запись времени не может охватывать два дня. Например, нельзя создать профиль времени, начинающийся в 18:00 и заканчивающийся в 8:00. Если необходим такой период времени, необходимо создать две записи времени — одну с началом в 18:00 и окончанием в 23:59, а другую с началом в 00:00 и окончанием 8:00."
Я сделал проще, глянь, может сгодится:
На втором рисунке добавляемые записи анализируются снизу вверх. Если совпадение отсутствует, используются значения по умолчанию.
У меня получается в рабочие часы звонящий попадает на приветствие с возможностью донабора внутреннего короткого номера или дожидается ответа секретаря. В остальное время без всяких прелюдий сразу на КПП. Всё работает.
"Запись времени не может охватывать два дня. Например, нельзя создать профиль времени, начинающийся в 18:00 и заканчивающийся в 8:00. Если необходим такой период времени, необходимо создать две записи времени — одну с началом в 18:00 и окончанием в 23:59, а другую с началом в 00:00 и окончанием 8:00."
Я сделал проще, глянь, может сгодится:
- 01.jpg (57.21 КБ) 4708 просмотров
- 02.jpg (112.5 КБ) 4708 просмотров
У меня получается в рабочие часы звонящий попадает на приветствие с возможностью донабора внутреннего короткого номера или дожидается ответа секретаря. В остальное время без всяких прелюдий сразу на КПП. Всё работает.
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anvista
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Re: не переходят звонки по времени
прикольно. первый раз встречаю информацию, что нельзя охватывать два дня. Век живи, век учись.
Спасибо. Буду пробовать.
Спасибо. Буду пробовать.
Re: не переходят звонки по времени
Лучше сделать наоборот создать таймпрофиль нерабочего времени с парамертами например 00:00 до 09:00 и с 17:00 до 23:59. и в таблице маршрутизации на первой строке указываешь куда необходимо отправлять звонки в рабочее время, а во второй строке указываешь тайпрофиль нерабочего времени с маршрутом (охраны).
Будет проще так как праздники попадают на рабочие дни, и тем самым ты в этот тайм профиль записываешь дату например 8 марта (которая падает на вторник) и она автоматически сама включится как нерабочий день и сама выключится, тем самым не надо делать дополнительных телодвижений по возврату настроек таймпрофиля после праздника.
Будет проще так как праздники попадают на рабочие дни, и тем самым ты в этот тайм профиль записываешь дату например 8 марта (которая падает на вторник) и она автоматически сама включится как нерабочий день и сама выключится, тем самым не надо делать дополнительных телодвижений по возврату настроек таймпрофиля после праздника.
-
anvista
- Участник форума
- Сообщения: 55
- Зарегистрирован: Чт 03 июл 2008, 15:51
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Re: не переходят звонки по времени
мне телодвижений с праздниками избежать не удастся в любом случае. Добавление конкретных дат появилось в 500 версиях, а в 403 и 406 только дни недели, без привязки к календарю. так что хоть с 9 до 17, хоть с 00:00 до 09:00 и с 17:00 до 23:59 все едино =)koss писал(а):Лучше сделать наоборот создать таймпрофиль нерабочего времени с парамертами например 00:00 до 09:00 и с 17:00 до 23:59. и в таблице маршрутизации на первой строке указываешь куда необходимо отправлять звонки в рабочее время, а во второй строке указываешь тайпрофиль нерабочего времени с маршрутом (охраны).
Будет проще так как праздники попадают на рабочие дни, и тем самым ты в этот тайм профиль записываешь дату например 8 марта (которая падает на вторник) и она автоматически сама включится как нерабочий день и сама выключится, тем самым не надо делать дополнительных телодвижений по возврату настроек таймпрофиля после праздника.
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Carlos, Ismael, Bufford and Ronar Barbados
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